Practical course
Credential in AI
Credential in AI for customer support
Double degree:
+
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Why this course?
Improve efficiency in resolving queries and increase customer satisfaction with faster and more accurate answers.
Objectives
Resolves queries efficiently and provides proactive support
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About the program
Contents
STRATEGY AND LEADERSHIP OF AI IN THE CUSTOMER SERVICE AREA
Learn to audit and design AI projects in the customer service area.
- State of the art in Artificial Intelligence models
- The professional role of an expert in Generative AI.
- Foundations of Foundational Models and LLMs
- User Stories: business process auditing methodology for the use of AI.
- Copyright and regulatory regulation of AI
- Ecosystem of AI solutions for the customer service area.
ADVANCED PROMPT ENGINEERING TECHNIQUES
Optimize your projects with innovative AI flows, and learn to design your own prompts.
- Pioneering methodology for the generation of customized prompts.
- Workflows and Prompts for Research, Analysis and Ideation:
- Extracting insights from isolated texts
- Extracting insights from books
- Extracting insights from scientific articles
- Inclusion of custom analysts
- Audience roleplay
- Methodology for improving questions
- Combination of experts and IAs working meetings
- Organizing ideas on canvas boards
- Research and search for statistics
- Workflows and Prompts for writing texts:
- Analyze and emulate linguistic style
- High-performance titles and headings
- Improved writing style
- Writing emails
- Creation of multimedia content (Image, Video, Music and Presentations)
- Advanced parameters for image generation (variations, scaling, inpainting, selective replacement, image combination, raw images and mosaic designs)
- Emulation of the style of renowned artists
- Simulation of photographic techniques
- Simulation of camera and lens typologies
- Creating corporate presentations
- Biases and risks in the use of Generative AI
- Evaluation of the effectiveness of prompts and iterative refinement of their performance.
BUSINESS USES, IAS CHAIN AND AUTONOMOUS AGENTS
Build your own ecosystem of custom-made IAs and autonomous agents.
- File manipulation and organization
- Creating charts and reports
- Advanced data analytics and machine learning for non-technical roles
- Introduction to the architecture and training of autonomous agents
- Creating your own AI co-pilots
Ideal for...
Customer service representatives, call center supervisors, customer experience managers, professionals seeking to optimize customer service
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What are you taking with you?
3
days of intensive networking with professionals from
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lifetime access to all recorded classes
30+
specific prompts to apply to
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4000
data experts are waiting for you in our high-level community
Professional AI credential in your area.
The current development of AI does not replace the work of a professional, but rather provides them with tools that allow them to increase their productivity and, above all, to focus on the most valuable part of their work.
Learn in a practical way
Right from the start, you'll have your hands in the dough. At the end of the course you will be able to quickly apply what you have learned in your workplace.
Apply generative AI
Use tools such as ChatGPT to launch a brand, design websites, generate commercial campaigns and automate customer service.
Use tools such as ChatGPT to create educational material, improve your performance, manage students or automate tasks.
Expert teachers
There are no gurus here, only experts. Learn from professionals who come from the real market and are specialists in the sector.
There are no gurus here, only experts. Learn from industry specialists with extensive teaching experience.
Discover MBIT DATA School
It is the best opportunity to get to know our technical school without the commitment required by a Master or an Expert Program. Don't you know MBIT DATA School?
Webinar excerpt explaining applications of generative AI.
Take the first step towards an exciting new career
If you have any questions, you can contact us and we will guide you in a personalized way to find the training course that best suits you
